Service Management

 

 

The Inecom Service Management Suite provides the best integral and versatile solution for Service companies.

Service Management can help you streamline, reduce response times and costs, and improve first-time ratios, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage.

The Inecom Solutions enables you to effectively manage the entire service lifecycle of your service orders and appointments, helping you get paid quicker and lower support costs – And less paperwork!

The Service Management suite is seamlessly integrated with all modules such as Financials, CRM, Distribution and Project suites for a complete and comprehensive enterprise wide solution, providing a 360 degrees view of your business.

Once you get an inbound Call from a Customer, quickly capture service needs and access customer, site, history, and resources information to shorten the time between call receipt and service or job assignment. Track resource commitments, match services to the best available resources, and schedule and if required generate work orders.

 

A COMPREHENSIVE SOLUTION

  • Scheduling, dispatching and call center
  • Recurring services scheduling and contracts
  • Custom forms
  • Customer portal and self-service
  • Mobile service management – Android & iOS
  • Parts management, inventory & BOM
  • Customer equipment and product maintenance

Key Features

  • Scheduling, Dispatching and Call Center
  • Recurring Services Scheduling And Contracts
  • Route Management
  • Parts Management and Purchasing
  • Equipment Maintenance
  • Warranty Management
  • Custom Forms
  • Mobile Application
  • Customer Portal And Self-Service