For some this has been due to planned modernisation projects but we are also seeing that projects are rushed due to unprecedented growth through what are undoubtedly extraordinary times. However this has led to complete business and consumer acceptance for trading via online presence. Our larger growth clients are in and amongst the most active for on-line presence brands in Australia. In these cases, given the current circumstances, they have seen significant growth due to physical stores being shut down and consumer confidence rocketing for on-line transactions associated with great return policies! We have seen clients of all shapes and sizes from Hobby Stores to Australia's largest on-line retailer deploy new systems and all have rapidly moved their solutions and services online. According to new data from IBM US Retail Index, the pandemic has accelerated the inevitable "balanced" shift from physical stores to online stores by roughly 5 years and with that, acceptance. Consumer and Business (B2B and B2C) are ordering online more than ever and many eCommerce businesses are finding it hard to keep up with the demand, effectively centralise and manage Inventory, warehousing and the associated Finance implications.
So before we dive into why your eCommerce business needs an ERP system, lets quickly outline what is an ERP system.
Enterprise Resource Planning (ERP) is a solution that brings together all the processes of a business into a single integrated system. This solution allows different business management applications such as Shopify, Magento, WooCommerce platforms and Point-of-Sale to seamlessly work together with your Warehouse. All the back-office functions, such as Purchasing, Inventory, Warehouse management, and Planning can be completed harmoniously within the ERP software. When your ERP is paired with e-commerce, they work as one, and you benefit from a single, unified data hub that eliminates silos of information.
As a consequence your e-commerce website reflects accurate availability and this integrated process keeps your data, processes and people organised with a streamlined business process where the right ERP system and crucial touch points are deployed. For example, a customer has just completed the checkout process on your website. Your ERP software may then send the customer an automated confirmation email, instructs the Warehouse to pick and despatch the goods with integration into carriers for shipping thereby providing live status of orders with Inventory information being spot-on! From Planning to your Shop-front (i.e. e-commerce or Orders coming in via Sales Reps) your Inventory and Sales data is always available real-time for all to see and action!
With ERP software as the central source of truth for Inventory implemented to your business, your customer service is exceptional because your customer is kept in the loop on the sales process. Your business benefits from the software because your inventory data remains accurate and you remove manual processes. You are organised throughout the sale and each step of the process is automated.
When you implement ERP software and integrate with your e-commerce functions, it can make many tasks simpler, faster or redundant. The specific ERP functions outlined below depends on the type of business you run and the software you integrate. However, most ERP software helps with:
Benefits will differ according to the system you implement. However, all ERP solutions offer, to a greater or lesser degree, benefits to a company’s online ordering processes and procedures, including:
Inecom has worked with many eCommerce businesses and integrated SAP Business One or MYOB Advanced or Dynamics Business Central as the main ERP system. Our team has extensive experience with working with e-commerce and POS partners in integrating Shopify, WooCommerce or Magento. Please book a free assessment with us to learn how we can help your growing e-Commerce business thrive!
Inecom is an ERP specialist, helping you implement ERP systems such as MYOB Advanced, SAP Business One, Microsoft Dynamics 365 Business Central, and HighJump.
|MYOB Advanced||MYOB Advanced Integrations|
|MYOB Advanced Pricing||SAP Business One|
|SAP Business One Integration||SAP Business One Pricing|
|Microsoft Business Central||Microsoft Business Central pricing|
|Highjump WMS||HighJump Pricing|