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MYOB Advanced: Field Service Management Module

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We have some exciting news for you!

You will now be able to streamline despatching, reduce response times and minimise costs with the new Field Service Management module in MYOB Advanced. 

Before we get into the detail of what the new module entails, let's first understand the history of Field Service Management and why the update is important!

What is Field Service Management?

For many organisations, efficiently managing a team of service technicians is one of the hardest operational tasks. This is because it involves so many different variables that until recently had to be monitored, controlled by human labour, and logged. It took a significant amount of time out of either your life or your employee's life. It also took a lot of precision to keep track of all the unpredictable changes that could occur at any time.

Things like delays, miscommunication, and incorrect or incomplete information inevitably cluttered many companies, and while electronic databases certainly did solve some of the pain points, they were still exceedingly prone to human error. As technology advanced, and systems began to communicate with each other more easily, the next step was to devise a technological solution that would assist with managing field service operations, relieving frustrated owners and employees of many of the inefficiencies from traditional process. The result was sophisticated field service management (FSM) technology. 

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Field service management (FSM) basically refers managing a company's resources that are employed at or on the way to the property of clients, rather than on company's property.

Some examples would include locating vehicles, managing worker activity, scheduling and despatching work, equipment maintenance, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting and other back-office systems.

Read more about what Field Service Management for MYOB Advanced entails!

Updates to Field Service Management in MYOB Advanced!

Encompassing service and equipment management capabilities, the Field Service Management module will now bring valuable and measurable benefits to you with field service operations. 

The new Field Service Management module will enable you to:

  • Manage the entire lifecycle of service orders
  • Maintain information about service orders, appointments, staff (schedules, skills and licenses)
  • Track all equipment details of the company and customers
  • Optimise routes, filter appointments and access real-time graphical information
  • Track warranty for billing accuracy and better customer satisfaction
  • Control and track tools and repair parts across multiple vehicles and warehouse locations. 

The Field Service Management module Is available within MYOB Advanced. 

If you would like to talk further regarding the Field Service Management module, please contact The Inecom Team by clicking below. 

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