There are five phases to a software implementation project, and these phases can and probably will overlap. Typical projects are based on a 10 to 12-week implementation and you will note the importance of the final phase because through your thorough testing you’ll need to take the time to ensure the solution is meeting your needs. Time should be budgeted to project management, which is a key component of all phases.
When you prepare for a project, you’ll want to identify a project manager who will oversee all aspects of the implementation. Inecom will provide a high level consultant to assist with managing the Project Plan and to coordinate with your nominated internal resource. You’ll need to prepare to kick off the project by determining who will be involved, both from a business requirements perspective and from a technical perspective. During the project kickoff meeting, engage everyone who will be involved with the project to approve and commit to the timeline. Set goals and milestones. During this phase, Inecom will typically deliver and begin to install the software, though the installation can span several other phases as well. Ensure that you conduct continuous project reviews to ensure you’re on schedule.
Deliver a document that will assist in mapping how the software will work with your business processes, first gather user and process requirements. Consider asking users how they prefer to work, and keep those preferences in mind when you’re documenting business process requirements. You can work with Inecom to create a document that includes business scenarios, business processes, and process steps. Review the blueprint with your project team to ensure that it is accurate and comprehensive.
During this phase, you’ll set up the system to prepare for rollout. Using the document, your team will configure your systems and customise your software to make sure that it meets your needs. At this time, it’s wise to attend to any organizational change issues that can result from the new software. For example, Will the increases in efficiency resulting from the software mean that you’ll need to reassign work tasks? Your team will begin validating and testing the system, using your business data. You might consider asking for employee volunteers to test the software; this will help them become more at ease with the new applications. Also at this time, you’ll want to plan for go-live and support, determine when the new software will go live, and how it will be supported as employees learn to use it.
During final preparations, conduct software training for your employees. They can attend in-person training sessions or, if it makes more sense for your company, they can take advantage of e-learning, which is self-paced online training. Your technical team or Inecom will test the system for readiness, and then you are ready to move from your existing software to your chosen ERP system.
During go-live and support, your solution is up and running. You can gauge how well it’s working by interviewing employees, taking a look at productivity, and assessing how much more efficient your business is. At this time, make sure that you document and address any outstanding issues.