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MYOB Advanced Customer Management

Customer Management (also called Customer Relationship Management) was built into MYOB Advanced from the very beginning. It is not a loosely integrated module like so many other midmarket ERP products. From marketing, quoting, and sales to delivery and post-sales support, customer information is always up to date and accurate.

MYOB ADVANCED CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION (CRM) WITH AN INTEGRATED B2B CUSTOMER PORTAL

MYOB Advanced Customer Management

Take your customer relations to the next level with MYOB Advanced Customer Management solution. With customised dashboards and reporting tool, opportunity pipelines and management, integrated marketing, business intelligence, service & support automation and customer self-service portal, you are sure to delight your customer on every step of their customer journey.

Customer Relationship Management (CRM) encompasses all the actions a business undertakes to establish, nurture, and improve its connections with customers. MYOB Advanced CRM software offers a comprehensive set of tools to ensure prompt customer service and effectively oversee every aspect of the customer experience.

Customer Management solution also includes web-based Customer Relationship Management (CRM) applications for managing leads, contacts, opportunities, and customer accounts.

MYOB Advanced CRM Funnel

Why MYOB Advanced Customer Management

An integrated CRM-ERP solution such as MYOB Advanced serves as a unified source of truth for businesses. This means that every department, from marketing and sales to customer support, operates with synchronised, real-time data, empowering them to make informed decisions that enhance the customer journey. As leads progress into opportunities, the CRM captures and shares customer interactions with the ERP system. When the sales team generates quotes, the ERP system efficiently handles orders and invoices. Furthermore, when a customer issue arises, the customer support team is equipped with details about the problem and its history.

This integrated CRM-ERP solution approach ensures that every facet of the customer's journey is interconnected and transparent, granting businesses a 360° view of all customer information. Additionally, this all-in-one solution offers the following benefits:

  • Simplifies lead management and event tracking.
  • Automatically links sales orders and quotes to opportunities.
  • Enables the use of email templates for automated communication.
  • Provides insights into campaign response rates and sales performance in terms of profitability.
  • Enhances contact management, such as creating leads and contracts directly from the email inbox or importing bulk customer data from Excel.
  • Utilises advanced reporting tools and personalized dashboards.
  • Facilitates quick and prioritized responses to customer requests and concerns.
  • Ultimately, an integrated CRM-ERP solution equips businesses with the knowledge, visibility, and insights necessary to cultivate loyalty among current customers and pique the interest of potential ones.

From marketing, quoting, and sales to delivery and post-sales support, customer information is always up to date and accurate. MYOB Advanced provides a consolidated view of all customer records in a single database. This access to all written quotes, invoices, and support cases provides to every member of your team a 360-degree view of all customer activities and records. Dashboards and reports provide real-time sales data to help your team manage forecasts, quotas, and results. Efficiently communicate and collaborate with customers through the Customer Portal.

Reporting & Dashboards

Reporting & Dashboards

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Business Intelligence
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Customer Self-Service Portal
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Integrated Marketing

Service & Support Automation
Service & Support Automation

Opportunity & Pipeline Management

Benefits of MYOB Advanced Customer Management for your business

360-Degree View

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Empower Your Customers

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Team approach to sales and service
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Improve Customer Service

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CRM Add-in for Microsoft Outlook
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Track Campaign Expenses

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Real-time Synchronization with Salesforce

MYOB ADVANCED CRM

MYOB Advanced streamlining a Sales Process

Review this Video as MYOB Advanced take you through a rapid streamlined Sales Order Process perfect for the sales team. 

Customer Management (also called Customer Relationship Management) was built into MYOB Advanced from the very beginning. It is not a loosely integrated module like so many other midmarket ERP products.

MYOB Advanced for IoS and Android mobilises your sales team!

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Additional Resources for MYOB Advanced

Expand your knowledge of MYOB Advanced and download these free Resources!

MYOB Advanced Manufacturing Fact Sheets

These factsheets cover topics of Bill of Material, Estimating, ERP flexibility, Material Requirements Planning, Product Configurator, Production Management & more!

MYOB Advanced Bundle Pack

Download our most popular eBooks for MYOB Advanced in one go! The pack includes resources that include details on Financials, Inventory and Distribution and Project Accounting!

Free Initial Assessment

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